Return and Exchange Terms


We want you to be completely satisfied when you rent a car from Emirate Cars. On this page we state our conditions for returning and exchanging the vehicle.


Refund terms:


If you are not satisfied with the vehicle, you can return it within 1 day of receipt for a refund or exchange.

The car must be in a condition that complies with the handover rules.

Shipping and handling charges are non-refundable.

Refunds will be issued in the original form of payment.


Terms of exchange:

If you would like to exchange a vehicle model, please contact our customer service team within 2 days of purchase.

The car must be in a condition according to the handover rules.

Vehicle replacement is subject to availability of eligible rental vehicles.

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